On Llu, 2003-06-23 at 17:11, Henning P. Schmiedehausen wrote:
> SAP is doing exactly what Scott is doing on a little larger base. They
> have a product with a bazillion of levers and controls and they sell
> you services to adapt their product on your needs. Things you could do
> yourself if you have five years' time to read all the manuals.
>
> So your argument simply doesn't hold. SAP is not exactly a "small
> custom shop".
And lots of stuff that is *far* easier to operate and reliable has
active support companies for a variety of reasons. Its cost effective to
aggregate knowledge for example. Not every house has its own plumber,
electrician and painter for the same reasons.
I know people who support TeX profitably. So the support business works
for software that basically has no bugs.
Alan
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This archive was generated by hypermail 2b29 : Mon Jun 23 2003 - 22:00:41 EST