Re: USB devices on Dell TB16 dock stop working after resuming

[Mika Westerberg]

On Fri, Nov 22, 2019 at 12:33:44PM +0100, Paul Menzel wrote:
> Dear Mika,
> 
> 
> On 2019-11-22 12:29, Mika Westerberg wrote:
> > On Fri, Nov 22, 2019 at 12:05:13PM +0100, Paul Menzel wrote:
> 
> >> On 2019-11-22 11:50, Mika Westerberg wrote:
> >>> On Wed, Nov 20, 2019 at 12:50:53PM +0200, Mika Westerberg wrote:
> >>>> On Tue, Nov 19, 2019 at 05:55:43PM +0100, Paul Menzel wrote:
> >>
> >>>>> On 2019-11-04 17:21, Mika Westerberg wrote:
> >>>>>> On Mon, Nov 04, 2019 at 05:11:10PM +0100, Paul Menzel wrote:
> >>>>>
> >>>>>>> On 2019-11-04 16:49, Mario.Limonciello@xxxxxxxx wrote:
> >>>>>>>
> >>>>>>>>> From: Mika Westerberg <mika.westerberg@xxxxxxxxxxxxxxx>
> >>>>>>>>> Sent: Monday, November 4, 2019 9:45 AM
> >>>>>>>
> >>>>>>>>> On Mon, Nov 04, 2019 at 04:44:40PM +0200, Mika Westerberg wrote:
> >>>>>>>>>> On Mon, Nov 04, 2019 at 04:25:03PM +0200, Mika Westerberg wrote:
> >>>>>>>
> >>>>>>>>>>> On Mon, Nov 04, 2019 at 02:13:13PM +0100, Paul Menzel wrote:
> >>>>>>>
> >>>>>>>>>>>> On the Dell XPS 13 9380 with Debian Sid/unstable with Linux 5.3.7
> >>>>>>>>>>>> suspending the system, and resuming with Dellâs Thunderbolt TB16
> >>>>>>>>>>>> dock connected, the USB input devices, keyboard and mouse,
> >>>>>>>>>>>> connected to the TB16 stop working. They work for a few seconds
> >>>>>>>>>>>> (mouse cursor can be moved), but then stop working. The laptop
> >>>>>>>>>>>> keyboard and touchpad still works fine. All firmware is up-to-date
> >>>>>>>>>>>> according to `fwupdmgr`.
> >>>>>>>>>>>
> >>>>>>>>>>> What are the exact steps to reproduce? Just "echo mem >
> >>>>>>>>>>> /sys/power/state" and then resume by pressing power button?
> >>>>>>>
> >>>>>>> GNOME Shell 3.34.1+git20191024-1 is used, and the user just closes the
> >>>>>>> display. So more than `echo mem > /sys/power/state` is done. What
> >>>>>>> distribution do you use?
> >>>>>>
> >>>>>> I have buildroot based "distro" so there is no UI running.
> >>>>>
> >>>>> Hmm, this is quite different from the ânormalâ use-case of the these devices.
> >>>>> That way you wonât hit the bugs of the normal users. ;-)
> >>>>
> >>>> Well, I can install some distro to that thing also :) I suppose Debian
> >>>> 10.2 does have this issue, no?
> >>>>
> >>>>>>>>>> I tried v5.4-rc6 on my 9380 with TB16 dock connected and did a couple of
> >>>>>>>>>> suspend/resume cycles (to s2idle) but I don't see any issues.
> >>>>>>>>>>
> >>>>>>>>>> I may have older/different firmware than you, though.
> >>>>>>>>>
> >>>>>>>>> Upgraded BIOS to 1.8.0 and TBT NVM to v44 but still can't reproduce this
> >>>>>>>>> on my system :/
> >>>>>>>
> >>>>>>> The user reported the issue with the previous firmwares 1.x and TBT NVM v40.
> >>>>>>> Updating to the recent version (I got the logs with) did not fix the issue.
> >>>>>>
> >>>>>> I also tried v40 (that was originally on that system) but I was not able
> >>>>>> to reproduce it.
> >>>>>>
> >>>>>> Do you know if the user changed any BIOS settings?
> >>>>>
> >>>>> We had to disable the Thunderbolt security settings as otherwise the USB
> >>>>> devices wouldnât work at cold boot either.
> >>>>
> >>>> That does not sound right at all. There is the preboot ACL that allows
> >>>> you to use TBT dock aready on boot. Bolt takes care of this.
> >>>>
> >>>> Are you talking about USB devices connected to the TB16 dock?
> >>>>
> >>>> Also are you connecting the TB16 dock to the Thunderbolt ports (left
> >>>> side of the system marked with small lightning logo) or to the normal
> >>>> Type-C ports (right side)?
> >>>>
> >>>>> So, I built Linux 5.4-rc8 (`make bindeb-pkg -j8`), but unfortunately the
> >>>>> error is still there. Sometimes, re-plugging the dock helped, and sometimes
> >>>>> it did not.
> >>>>>
> >>>>> Please find the logs attached. The strange thing is, the Linux kernel detects
> >>>>> the devices and I do not see any disconnect events. But, `lsusb` does not list
> >>>>> the keyboard and the mouse. Is that expected.
> >>>>
> >>>> I'm bit confused. Can you describe the exact steps what you do (so I can
> >>>> replicate them).
> >>>
> >>> I managed to reproduce following scenario.
> >>>
> >>> 1. Boot the system up to UI
> >>> 2. Connect TB16 dock (and see that it gets authorized by bolt)
> >>> 3. Connect keyboard and mouse to the TB16 dock
> >>> 4. Both mouse and keyboard are functional
> >>> 5. Enter s2idle by closing laptop lid
> >>> 6. Exit s2idle by opening the laptop lid
> >>> 7. After ~10 seconds or so the mouse or keyboard or both do not work
> >>>    anymore. They do not respond but they are still "present".
> >>>
> >>> The above does not happen always but from time to time.
> >>>
> >>> Is this the scenario you see as well?
> >>
> >> Yes, it is. Though Iâd say itâs only five seconds or so.
> >>
> >>> This is on Ubuntu 19.10 with the 5.3 stock kernel.
> >>
> >> âstockâ in upstreamâs or Ubuntuâs?
> > 
> > It is Ubuntu's.
> > 
> >>> I can get them work again by unplugging them and plugging back (leaving
> >>> the TBT16 dock connected). Also if you run lspci when the problem
> >>> occurs it still shows the dock so PCIe link stays up.
> >>
> >> Re-connecting the USB devices does not help here, but I still suspect itâs
> >> the same issue.
> > 
> > Yeah, sounds like so. Did you try to connect the device (mouse,
> > keyboard) to another USB port?
> 
> I do not think I did, but I canât remember. Next week would be the next chance
> to test this.
> 
> >> Yesterday, I had my hand on a Dell XPS 13 7390 (10th Intel generation) and
> >> tried it with the shipped Ubuntu 18.04 LTS. There, the problem was not
> >> always reproducible, but it still happened. Sometimes, only one of the USB
> >> device (either keyboard or mouse) stopped working.
> > 
> > I suppose this is also with the TB16 dock connected, correct?
> 
> Correct.
> 
> Can I ask again, how the USB devices connected to the dock can be listed on
> the command line? lsusb needs to be adapted for that or is a different
> mechanism needed?

The TB16 dock has ASMEDIA xHCI controller, which is PCIe device so you
can see it by running lsusb and looking at the devices under that
controller. I think maybe 'lsusb -t' is helpful.

The xHCI controller itself you can see by running lspci.