Am Fre, 2002-07-05 um 16.29 schrieb Anton Altaparmakov:
> Um, the solution is already known. Upgrade the firmware on the drive, low
> level format if the drive thinks there are bad sectors, and be happy. At
> least it worked for me...
> The very first question when making a support call for my broken deathstar
> was "Have you installed the firmware update?" "No." "Download it here and
> install, come back if it still doesn't work."
> I never thought it would work but it did! It seems there is something wrong
> in the firmware the drives are shipped with and some suppliers obviously
> know this considering my experience... When I was running the DFT test
> utility it was telling me my drive is broken and needs to be returned.
> After the firmware update the same test utility passed all tests repeatedly!
This is unacceptable; if my problem is really fixable by a firmware
upgrade IBM should have pushed this very upgrade publically after they
started to learn about the problem. Saying "Hey, BTW: if you had this
firmware version you would never have experienced your data loss" is
a very strong argument to never buy any IBM hardware again.
Still, the techsupport insisted on a software problem and didn't mention
a firmware upgrade; up to now I didn't even knew such a thing exists.
And letting customers lowlevel-format a drive, restore their data,
and experience the same problem again a week later is anything but
professional.
Though the timespan makes me curious: Why is there a magnitude
difference in runtime between the first problem on a fresh drive
and after a lowlevel format?
--
Servus,
Daniel
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This archive was generated by hypermail 2b29 : Sun Jul 07 2002 - 22:00:15 EST